Technical Support / Help Desk

Salary

£28,000 - 30,000 per year

Requirements

• Previous experience in customer service or a customer-facing role.
• A strong interest in technology, software systems, and problem-solving.
• Ability to learn new tools, platforms, and technical concepts quickly.
• Good communication skills, with the ability to explain technical issues in a clear and simple way.
• Strong attention to detail and organisational skills.
• Ability to manage time effectively and prioritise tasks in a busy environment.
• Basic experience with Windows operating systems and Microsoft 365.
• A proactive and positive attitude, with a willingness to learn and develop.
• Ability to work both independently and as part of a team.
• Exposure to technical concepts such as APIs, logs, or basic scripting (e.g. JSON, JavaScript, SQL) is desirable.
• Awareness of payment processing concepts (authorisation, clearing, settl...