Technical Support Executive

Position Title: Technical Support
Location: On-site, CBD Belapur, Navi Mumbai
Employment Type: Full-Time

What You’ll Do

• Assist customers via email, live chat, and phone to resolve queries efficiently.
  

• Troubleshoot technical issues, provide clear solutions and adhere to SLAs.
  

• Analyze root causes of customer problems and guide them step by step.
  

• Follow up on cases to ensure complete resolution and customer satisfaction.
  

• Maintain accurate records of customer interactions for reference.
  

• Deliver excellent customer service to enhance user experience.
  

• Prioritize tasks ef...