Job Description
**In This Role, Your Responsibilities Will Be:**
+ Resolve technical issue for customers across all tires.
+ Resolves customer’s technical issue during installation, implementation, and/or maintenance of NI products and platforms.
+ Responsible for researching, replicating, performing customer’s root cause analysis and providing solution to customers within SLA time frame.
+ Build team and customer technical proficiency
+ Identifies and anticipates technical gaps within the organization and works with management to build that product, system or technical expertise.
+ Educates customers through training and technical support engagements. Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions.
+ Advocates for the customer experience within the company
+ Provides customer experience improvement feedback to relevant functions.
+ Reports design, reliability, or maintenance issues or bugs to R&D that arise...
+ Resolve technical issue for customers across all tires.
+ Resolves customer’s technical issue during installation, implementation, and/or maintenance of NI products and platforms.
+ Responsible for researching, replicating, performing customer’s root cause analysis and providing solution to customers within SLA time frame.
+ Build team and customer technical proficiency
+ Identifies and anticipates technical gaps within the organization and works with management to build that product, system or technical expertise.
+ Educates customers through training and technical support engagements. Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions.
+ Advocates for the customer experience within the company
+ Provides customer experience improvement feedback to relevant functions.
+ Reports design, reliability, or maintenance issues or bugs to R&D that arise...