Contribute to the development of the ZEISS IQS Global Software Support HUB structure and strengthen the Software 2nd level Support Team, with a focus on the APAC region.
Analyze, troubleshoot, and sustainably resolve complex customer issues related to ZEISS software products and connected IT environments, serving as the technical interface between 1st level support, 3rd level support, product management, software development, and global support functions.
Maintain the knowledge base and document resolved cases in a structured manner to enable sustainable knowledge transfer.
Main Tasks
Perform all duties in compliance with company regulations, quality requirements, and processes.
Provide timely 2nd level support for ZEISS software products and related IT environments.
Analyze, reproduce, troubleshoot, and resolve escalated software incidents and customer reported issues.