Technical Support Engineer
A
ASC Connections
📍 Northampton, Northamptonshire, United Kingdom
Job Description
Our client is a global manufacturer of advanced industrial machinery, supplying market-leading equipment to customers across a wide range of manufacturing sectors. Due to continued growth, they are looking to appoint a Technical Support Engineer to join their UK technical support team.
Working with cutting-edge automated machinery, you'll provide remote technical support to customers and field service engineers, using your electrical, mechanical and software knowledge to diagnose faults, resolve technical issues and deliver first-class customer service in a varied role where no two days are the same.
Technical Support Engineer Responsibilities
Provide remote technical support to customers and field service engineers.
Diagnose mechanical, electrical, CNC and software-related faults.
Support customers via telephone, email and remote diagnostic systems.
Analyse machine alarms and identify effective technical solutions.
Escalate complex issues to specialist...
Working with cutting-edge automated machinery, you'll provide remote technical support to customers and field service engineers, using your electrical, mechanical and software knowledge to diagnose faults, resolve technical issues and deliver first-class customer service in a varied role where no two days are the same.
Technical Support Engineer Responsibilities
Provide remote technical support to customers and field service engineers.
Diagnose mechanical, electrical, CNC and software-related faults.
Support customers via telephone, email and remote diagnostic systems.
Analyse machine alarms and identify effective technical solutions.
Escalate complex issues to specialist...