Job Description
What You’ll Do
Maximice sus posibilidades de que su candidatura sea seleccionada asegurándose de que su CV y sus habilidades se ajustan al perfil.
- Work with customers to troubleshoot and resolve complex software issues: Reproduce issues, replicating customer environments as needed.
- Document issues and contribute to internal team documentation.
- Collaborate with Engineering as needed to provide solutions.
- Provide Root Cause Analysis.
- Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On‑premises.
- Provide technical expertise during testing, deployment, and upgrading of Redis software.
- Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales.
- Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis sub...
Maximice sus posibilidades de que su candidatura sea seleccionada asegurándose de que su CV y sus habilidades se ajustan al perfil.
- Work with customers to troubleshoot and resolve complex software issues: Reproduce issues, replicating customer environments as needed.
- Document issues and contribute to internal team documentation.
- Collaborate with Engineering as needed to provide solutions.
- Provide Root Cause Analysis.
- Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On‑premises.
- Provide technical expertise during testing, deployment, and upgrading of Redis software.
- Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales.
- Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis sub...