Technical Support Engineer

Technical Support Engineer – L1

TaskUs is a global provider of outsourced digital services focused on customer experience for technology companies.

Job Overview

As a Technical Support Engineer – L1, you will provide first‑line support to our clients via chat, phone, and ticketing systems. You will troubleshoot hardware and software issues, log analysis, and network diagnostics to ensure business continuity and customer satisfaction. You will maintain a customer‑first attitude and meet internal KPI targets to drive service excellence.

Key Responsibilities

• Respond to customer inquiries through chat, phone, and tickets.
• Diagnose and resolve issues related to operating systems, virtualization, BIOS/UEFI, networking, and end‑user hardware.
• Analyze system logs, event viewers, and other diagnostic tools.
• Apply troubleshooting for Windows, Linux/UNIX, macOS, and their associated components.
• Document resolut...