Technical Support Engineer

Technical Support Engineer – L1

As a Technical Support Engineer – L1, you will build and expand upon our professional excellence in support service to all customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem‑solving, you’ll play a pivotal role in keeping businesses running smoothly and securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer‑first attitude while working on chats, phones, and tickets.

Key Responsibilities

Build and expand on the professional excellence of support services to customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. Maintain a professional, courteous, and customer‑first attitude while working on chats, phones, and tickets. Keep businesses running smoothly and securely, building lifelong relationships.

Requi...