Technical Support Engineer (L1/L2) - Cancun, Mexico

About the role

Cancun and the Riviera Maya form one of the densest resort markets in the Americas, and buffets and all‑inclusive kitchens are exactly where food waste is most acute. We're looking for an independent contractor to be Winnow's technical presence on the ground in this strategically important market.

This is a hybrid L1/L2 role: you'll own client issues end‑to‑end, from first response through troubleshooting, root cause analysis and resolution, remotely and on‑site in some of the world's best‑known resort kitchens. The work is varied and hands‑on: remote diagnostics one day, walking a kitchen with an executive chef the next, assembling and shipping equipment the day after. You'll have real ownership of your region while being backed by a global team.

Please note: this position is offered as an independent contractor engagement, not employment. You will need to be set up to invoice Winnow for your services.

What you...