Technical support engineer - L1 support

NCR Voyix is a global platform‑powered leader in unified commerce for shopping and dining, delivering flexible, intelligent solutions that combine end‑to‑end payments capabilities with deep industry experience.

Role Overview

The Level 1 Support Engineer is the first point of contact and primary service owner for our customers, operating in a high‑volume service desk environment where success is measured by quality of resolution, ownership, and customer experience.

Key Responsibilities

• Intake issues into the ITSM system, ensuring accurate problem definition and impact/severity alignment.
• Perform Level 1 troubleshooting across hardware, software, and cloud services to diagnose and resolve known issues on supported platforms and operating systems.
• Use remote access tools and knowledge‑base articles to investigate and resolve incidents efficiently.
• Review incident history to identify recurring issues and appropriately es...