Technical Support Engineer
Datamatics Technologies
📍 Karachi, Sindh, Pakistan
Job Description
Role Summary We are seeking a Technical Support Engineer to provide Level 1, Level 2, and Level 3 technical support for enterprise applications, end-user systems, and IT services.
The ideal candidate will have experience in incident management, service desk operations, troubleshooting, ticketing systems, and customer support while ensuring timely issue resolution and a high-quality user experience.
Key Responsibilities Provide L1, L2, and L3 technical support for enterprise applications, hardware, software, and end-user systems.
Diagnose, troubleshoot, and resolve technical issues through remote and on-site support.
Manage incidents, service requests, and problem tickets using enterprise ITSM platforms.
Escalate complex issues to appropriate technical teams while ensuring timely resolution.
Monitor support queues and ensure adherence to Service Level Agreements (SLAs).
Perform root cause analysis and recommend pre...