Technical Support Engineer & Customer Support

A growing FinTech/RegTech company in Luxembourg is hiring a Technical Support Engineer to join its Operations team on an 18-month fixed-term contract, with strong potential for conversion to permanent. This is a customer-facing technical role — you'll be the escalation point for regulated digital finance platforms (KYC/AML, professional payments, bank compliance, regulatory APIs), investigating incidents, troubleshooting across the full stack, and ensuring clients get fast, effective resolutions. You'll also support broader platform operations to help keep production environments stable.

You'll report into the Head of Customer Success & Delivery and work closely with engineering, product, and compliance teams.

About the Company

A Luxembourg-based FinTech/RegTech company that builds and operates data-exchange platforms for banks, asset servicing firms, insurers, and other regulated institutions. The company serves 100+ banks and financial instit...