Technical Support Engineer - Communication protocols & Ethernet Networks

Job Description Summary

Networks and Communications Engineers in the Customer Support Level 3 (global) team are engineers specialized in communication protocols and Ethernet-based networks in the Grid Automation (GA) domain, especially focused on IEC 61850 communication and engineering.

The primary function of the Customer Support Level 3 (L3) Lead Expert is technical support to customers through the Customer Support Level 1 and Level 2 regional teams.

The key responsibility for this position will be IEC 61850‑related support for the newest “GridBeats™ APS” protection and control solution, integration into automation and control systems and fault‑finding of customer‑reported communication issues.

In this role, you will collaborate with GA Sales/Business Development teams, Product Management and Products R&D. You will be expected to demonstrate technical leadership, teamwork capability and the ability to keep up with evolvi...