Technical Support Engineer
S
Schneider Electric
📍 Ciudad Apodaca, Nuevo Leon, Mexico
Job Description
What will you do?
* Provide high-level technical support to Schneider Electric's most valued customers and Field Service Engineers in North America.
* Diagnose and troubleshoot customer problems related to 3-phase power systems.
* Document cases thoroughly and create knowledge articles to enable quick issue resolution.
* Manage escalations effectively and ensure timely solutions.
* Identify opportunities for revenue generation while supporting customers.
* Collaborate with Test & Evaluation, Platform Engineering, and Product Management teams to ensure product quality.
* Implement solutions for improper application and installation of 3-phase systems or components.
What skills and capabilities will make you successful?
* Effective communication skills to interact with customers and internal teams.
* Strong ability to diagnose and resolve technical issues...
* Provide high-level technical support to Schneider Electric's most valued customers and Field Service Engineers in North America.
* Diagnose and troubleshoot customer problems related to 3-phase power systems.
* Document cases thoroughly and create knowledge articles to enable quick issue resolution.
* Manage escalations effectively and ensure timely solutions.
* Identify opportunities for revenue generation while supporting customers.
* Collaborate with Test & Evaluation, Platform Engineering, and Product Management teams to ensure product quality.
* Implement solutions for improper application and installation of 3-phase systems or components.
What skills and capabilities will make you successful?
* Effective communication skills to interact with customers and internal teams.
* Strong ability to diagnose and resolve technical issues...