Technical Support Engineer 24/07 (Álava)
W
Wireless Logic
📍 , país vasco, spain, país vasco, Spain
Job Description
Overview
Join Our Elite Network Support Team! At Wireless Logic, a fast‑growing leader in the Internet of Things (IoT) and M2M connectivity, we are seeking an energetic and focused Network Diagnostics Specialist (Level 3, Spanish Support) to be a vital part of our dynamic Service Desk.
Your Mission: Dive into the heart of our network, providing 24/7 expert support (in English/Spanish) and critical local assistance in Spanish to our valued customers, becoming the go‑to guru for unraveling intricate Level 3 network mysteries, setting up cutting‑edge solutions, and ensuring we consistently meet our service expectations and SLAs.
Responsibilities
- Be a Customer Champion: Provide top‑tier troubleshooting and technical support via phone and email to end users, dealers, and distributors.
- Master the Network Maze: Tackling and conquering complex incidents involving IPSEC, SSL/Open VPN connections, VLAN configurations, VRFs, Access Lists, and dy...