Overview
The Technology Support Specialist provides frontline technical
support for the digital solutions and machine systems. This role
supports customers directly via phone and chat, troubleshooting issues related
to both advanced digital technologies and machine performance.
Key Responsibilities
Customer Support & Troubleshooting
Provide direct support to customers across multiple channels (phone, chat, etc.)Troubleshoot issues related to digital solutions, including: Grade ControlPayloadDetectSafety SystemsCommandSupport machine-related inquiries such as: Fault codes and diagnosticsMachine startup issuesElectrical and wiring concernsTechnical Problem Solving
Interpret and troubleshoot using wiring schematics and technical documentationDiagnose root causes and guide customers through resolution stepsEscalate complex issues appropriately while maintaining custo...