Technical Support Analyst
Pillsbury
📍 Los Angeles, California, United States
Job Description
Description
We are seeking a proactive and experienced Technical Support Analyst to join Pillsbury Winthrop Shaw Pittman LLP's Los Angeles office. This mid-level role is ideal for a professional with a solid technical foundation and experience in technical support. You will be responsible for resolving a range of IT issues, supporting end-users, and ensuring smooth daily operation of critical business systems, with a particular focus on applications and workflows common in legal practices.
Primary Responsibilities:
Provide technical support for hardware, software, and networking issues.
Support Microsoft 365, Windows OS, document management systems, and remote access platforms.
Serve as a point of escalation for complex incidents and collaborate with senior analysts or vendors as needed.
Assist with onboarding and offboarding of employees, including account provisioning and equipment setup.
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