Job Description
Become a vital part of Pason’s technical solutions team as a Technical Support Analyst. Deliver exceptional technical, software, and hardware support in a 24/7 service desk environment.
Based in Calgary, AB, Pason is seeking a Technical Support Analyst to troubleshoot and resolve issues for over 200 field technicians and diverse clients. This role demands strong communication and analytical skills, focusing on providing top-notch customer service. You will work through complex problems with a commitment to accuracy and efficiency in a hybrid work environment.
Key Responsibilities:
• Respond to client inquiries via phone and email
• Log issue interactions with clients and technicians
• Troubleshoot complex software and hardware issues
• Collaborate with developers to recreate problems
• Track issues to resolution and update the Knowledge Base
Requirements:
• 2+ years of technical support experience
• Strong...
Based in Calgary, AB, Pason is seeking a Technical Support Analyst to troubleshoot and resolve issues for over 200 field technicians and diverse clients. This role demands strong communication and analytical skills, focusing on providing top-notch customer service. You will work through complex problems with a commitment to accuracy and efficiency in a hybrid work environment.
Key Responsibilities:
• Respond to client inquiries via phone and email
• Log issue interactions with clients and technicians
• Troubleshoot complex software and hardware issues
• Collaborate with developers to recreate problems
• Track issues to resolution and update the Knowledge Base
Requirements:
• 2+ years of technical support experience
• Strong...