Technical Software Program Manager

8110 Canada - Genesys Cloud Services Corp.

📍 eastern ontario, pembroke, Canada

Full-time Other-General

Job Description

Role Overview

Drive the successful delivery of complex, high impact technical programs that power scalable customer experience solutions across a global cloud platform. This role sits at the intersection of engineering, product, and analytics, shaping how data‑driven insights translate into platform performance, innovation, and measurable business outcomes. You will own program execution end to end while influencing strategy, aligning cross‑functional stakeholders, and accelerating delivery across a rapidly evolving analytics ecosystem.

Key Responsibilities

  • Own end‑to‑end delivery of technical programs, ensuring alignment with business goals, timelines, and measurable outcomes.
  • Drive cross‑functional collaboration between engineering, product, and analytics teams to accelerate delivery and remove execution blockers.
  • Lead program planning and execution, optimizing resource allocation, timelines, and delivery predictability at scale. ...
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