Technical SME for FGPP at Finastra
F
Finastra
📍 mississauga, peel region, Canada
Job Description
Finastra seeks a Subject Matter Expert (SME) in FGPP to serve as a pivotal technical resource for production. This role requires advanced troubleshooting skills and hands-on configuration capabilities to address and resolve issues swiftly.
In this client-focused position, you will analyze complex FGPP cases, leading technical conversations and managing escalations effectively. Your understanding of the FGPP framework will be instrumental in providing accurate guidance and ensuring smooth operations. Collaboration with customers and internal teams will be key to maintaining high-quality service delivery.
Key Responsibilities:
• Troubleshoot FGPP issues and deliver technical solutions
• Manage escalations and provide configuration advice
• Conduct comprehensive trace and database analysis
• Lead technical discussions on customer calls
• Collaborate with production development teams for support
Requirements:
• Exte...
In this client-focused position, you will analyze complex FGPP cases, leading technical conversations and managing escalations effectively. Your understanding of the FGPP framework will be instrumental in providing accurate guidance and ensuring smooth operations. Collaboration with customers and internal teams will be key to maintaining high-quality service delivery.
Key Responsibilities:
• Troubleshoot FGPP issues and deliver technical solutions
• Manage escalations and provide configuration advice
• Conduct comprehensive trace and database analysis
• Lead technical discussions on customer calls
• Collaborate with production development teams for support
Requirements:
• Exte...