Technical Services Team Lead Role at NTT DATA
N
NTT Limited
📍 toronto, on, Canada
Job Description
Make a significant impact at NTT DATA as a Technical Services Team Lead, optimizing client satisfaction while managing a hybrid technical services team.
In this developing management position, you'll oversee a team to ensure optimal delivery of IT services and infrastructure. Your responsibilities include problem resolution, process improvement, and team mentorship. By setting high standards and analyzing service metrics, you'll aim for zero missed SLAs and exceptional client feedback.
Key Responsibilities:
• Lead operational activities for the technical services team
• Ensure smooth client service transitions from Sales to Delivery
• Identify root causes of technical incidents proactively
• Provide continuous updates on client service levels
• Create user training requirements for improved service
Requirements:
• Proven experience in a similar technical role
• Sound knowledge of ITIL practices
• Strong stakeholder engagement skills
• Ability to mana...
In this developing management position, you'll oversee a team to ensure optimal delivery of IT services and infrastructure. Your responsibilities include problem resolution, process improvement, and team mentorship. By setting high standards and analyzing service metrics, you'll aim for zero missed SLAs and exceptional client feedback.
Key Responsibilities:
• Lead operational activities for the technical services team
• Ensure smooth client service transitions from Sales to Delivery
• Identify root causes of technical incidents proactively
• Provide continuous updates on client service levels
• Create user training requirements for improved service
Requirements:
• Proven experience in a similar technical role
• Sound knowledge of ITIL practices
• Strong stakeholder engagement skills
• Ability to mana...