Job Description
We’re Hiring: Technical Support Specialist (L1/L2 Support)Location: Gurgaon sector 34Experience: 2–4 Years in international technical supportShift: Rotational shiftWe are looking for a customer-focused Technical Support Specialist to join our global support team. If you have experience in client support, troubleshooting, and ticket management, this role is for you!Key Responsibilities:- Provide L1/L2 technical support for customer issues via ticketing systems- Troubleshoot and resolve application/platform-related issues- Manage and handle customer escalations effectively- Collaborate with global teams to ensure timely resolution- Perform root cause analysis and improve support processes- Create and maintain knowledge base articles- Generate reports and provide insights based on customer requests✅ Required Skills:- 1–3 years of experience in technical support / application support / service desk- Strong experience in ticketing tools (ServiceNow, Jira, etc.)- Excellent communication and ...