Technical Services Representative Viessmann
C
Carrier
📍 city of langley, metro vancouver regional district, Canada
Job Description
Elevate customer support with Viessmann as a Technical Services Representative in Langley, BC. Engage in hybrid work, utilizing your HVAC knowledge and technical skills to enhance customer satisfaction.
Viessmann seeks a solutions-oriented Technical Services Representative to drive excellence in technical support across Canada and the USA. This role combines both in-office and remote work, focusing on troubleshooting for commercial and residential HVAC systems. You'll be at the forefront of customer interactions and contribute to training and seminars while using advanced platforms like Salesforce.
Key Responsibilities:
• Provide expert technical support for Viessmann equipment
• Document interactions in Salesforce Service Cloud
• Assist customers through call center and emails
• Resolve contractor issues using Salesforce/SAP
• Develop and deliver training and technical content
Requirements:
• High School Diploma or GED
• 1+ years in technical troubleshoot...
Viessmann seeks a solutions-oriented Technical Services Representative to drive excellence in technical support across Canada and the USA. This role combines both in-office and remote work, focusing on troubleshooting for commercial and residential HVAC systems. You'll be at the forefront of customer interactions and contribute to training and seminars while using advanced platforms like Salesforce.
Key Responsibilities:
• Provide expert technical support for Viessmann equipment
• Document interactions in Salesforce Service Cloud
• Assist customers through call center and emails
• Resolve contractor issues using Salesforce/SAP
• Develop and deliver training and technical content
Requirements:
• High School Diploma or GED
• 1+ years in technical troubleshoot...