Global Awareness--understands contribution of various functions to ensuring customer satisfaction; recognizes capacities, navigates competing priorities; supports customer demand and requirements; identifies and acts on trends and patterns
Facilitator--fosters alignment between internal and external functions; oversees processes; addresses details as needed from an informed position; intervenes to ensure key metrics like delivery are on track; eliminates blocks and bottlenecks
Relationship and communication--interacts with a wide variety of internal and external stakeholders; facilitates communication and information exchange between stakeholders; speaks the language of the business and the language of the customer; protects interests such as IP, yet advocates for the customer; emphasizes common goals; builds rapport; involved in customer visits
Organization and structure--detail and follow through oriented...