Job Description
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Technical Project Manager – Enterprise Support.
Position Summary
The TPM is a strategic customer-facing role within the Support organization responsible for managing a portfolio of 8–10 large enterprise accounts. Acting as the primary post-sales technical advocate, the TPM customers achieve maximum value from the platform through proactive engagement, issue management, product adoption, and executive-level communication.
The Support TPM serves as the bridge between customers and internal teams, including Support, Engineering, Product Management, Operations, and Sales, driving customer success, reducing risk, improving retention, and ensuring timely resolution of technical and operational challenges.
Work Schedule:7:00 AM – 4:00 PM (Morning Shift)
Key Responsibilities
Customer Relationsh...