Technical Program Manager - Gaming

Our client is a leading MultiTech social media company. They are seeking an experienced Technical Program Manager (Gaming Operations) to join their team.

Key Responsibilities:

• Own end-to-end review operations for Instant Games, including quality, app, policy review processes, and triage flows for game developer-reported issues and feedback.
• Define, track, and optimize SLAs, quality benchmarks, and throughput metrics across all review pipelines to ensure efficiency and compliance.
• Identify bottlenecks, drive process improvements and automation-including AI training-to reduce cycle times and operational overhead.
• Collaborate cross-functionally with Policy, Trust & Safety, Quality Engineering, and Product teams to align review standards and implement scalable solutions.
• Lead incident response, root-cause analysis, and remediation for review pipeline disruptions, while building reporting to monitor ...