Technical Product Support Representative

This is a remote position. We are seeking a highly motivated and technically skilled Tier 1 Technical Product Support. Representative to join our team based in the New York City Area. In this role, you will provide support for our complex products, ensuring a seamless experience for our customers. While you'll be part of a collaborative team, you must also be independent, responsible, and accountable in managing customer inquiries and troubleshooting technical issues. Strong organizational skills, professionalism, proactive problem-solving and a courteous approach are essential, as is the ability to quickly learn and apply technical knowledge. Responsibilities: Provide Bright Data's customers with timely and accurate technical support, while handling high volume of technical customer inquiries, by phone and by email. Independently understand and solve technical problems using internal documentation. Clarify problem solutions to customers and provide them with the best workflows. Intera...

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