Job Description
**Job Description**
We are seeking an experienced **Technical Product Support Agent** to join the Revelyst Golf & Technology platform team.
As a Tier 1 Technical Product Support Agent you provide the initial Technical Support contact to the end-user. To identify, research, and resolve all general support issues or determine that Tier 2 Escalation is required for further assistance.
This position reports to the **Technical Product Support Supervisor** .
**As the Technical Product Support Agent, you will have an opportunity to:**
+ Work with end users to troubleshoot and resolve technology and software issues over the telephone, through email, and via a web-based remote desktop control tool.
+ Work with end users to understand, diagnose, and resolve Golf Data questions.
+ Work to document incoming customer issues for reporting
+ Develop in-house & end-user documentation articles based upon experience resolving new customer issues t...
We are seeking an experienced **Technical Product Support Agent** to join the Revelyst Golf & Technology platform team.
As a Tier 1 Technical Product Support Agent you provide the initial Technical Support contact to the end-user. To identify, research, and resolve all general support issues or determine that Tier 2 Escalation is required for further assistance.
This position reports to the **Technical Product Support Supervisor** .
**As the Technical Product Support Agent, you will have an opportunity to:**
+ Work with end users to troubleshoot and resolve technology and software issues over the telephone, through email, and via a web-based remote desktop control tool.
+ Work with end users to understand, diagnose, and resolve Golf Data questions.
+ Work to document incoming customer issues for reporting
+ Develop in-house & end-user documentation articles based upon experience resolving new customer issues t...