Technical Lead – Unix

Responsibilities

• Plan and assign engineers to preventive maintenance activities and project tasks, ensuring efficient use of resources.
• Review preventive maintenance and project status reports to identify key areas for improvement.
• Monitor incident tickets, ensuring they are escalated and resolved according to process and Service Level Agreements (SLAs).
• Follow up on incident ticket statuses, ensuring timely submission of incident and problem management reports.

Preventive Maintenance and Documentation

• Plan and review preventive maintenance processes to ensure continuous improvement and operational efficiency.
• Review and enhance preventive maintenance report templates and project documentation to meet evolving needs.
• Ensure preventive maintenance activities are carried out within the stipulated timelines and reported back to customers.
• Review preventive maintenance reports ...