Technical Development Engineer

Duties and Responsibilities

• Technical Skills Development
  • New Hire Basic process and product training and coaching: Provide basic process and product training to newly hired Technical Support Engineers and Agents. Mentor and train newly hired technical support staff.
  • Learning materials development: Create and improve training materials, exams and related learning tools, enhancing learning experience and technical competencies.
  • Capability building: Develop and maintain Technical Competency and Skills Matrix to collaborate with teams and build employee capabilities.
  • Documentation: Record training sessions in the learning management system and provide training reports.
  • Basic cross‑skilling and up‑skilling training: Provide cross‑skilling and up‑skilling for Schneider Electric employees as part of their development and business continuity.
• Advanced Technical...