Technical Customer Support - French & English Speaker
N
Netzon Group
📍 barcelona, cataluña, Spain
Job Description
We’re Hiring: Technical Customer Support - French & English Speaker
At Netzon Group, we’re growing fast—and we’re looking for motivated Technical Customer Support Agents to join our International Team in Barcelona for our Netatmo Campaign.
If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you.
About the Role
As a Technical Customer Support Agent, you will be in charge of helping Netatmo clients for any type of issues they could have with their smart consumer electronics (Smart Locks, Smart Weather Station, Smart Camera, etc.). You will handle tech queries from customers and strive for first‑contact resolutions.
Key Responsibilities
- Understand and respond to client's requests.
- Analyse the client's situation to answer quickly and efficiently.
- Identify technical incidents, apprehend them and provide an appropriate sol...