Technical/ Customer Support for POS Systems

Technical/ Customer Support for POS Systems

Lee Systems Technology Ventures

On-site - Caloocan Fresh Graduate/Student Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Professional Development

Employee Assistance Program, Job Training

Job Summary:

The Technical and Customer Support will provide frontline support for clients using our POS system, assisting with inquiries, troubleshooting, and ensuring excellent customer service. This role requires strong communication skills, technical aptitude, and a customer-oriented approach.

Responsibilities:

• Respond to customer inquiries via phone, email, Viber, or MS Teams.
• Assist with POS installation, setup, and troubleshooting.
• Escalate complex technical concerns when needed.
• Maintain accurate service record...