Technical Customer Success Manager

Responsibilities

• Serve as the primary post-sales success lead for assigned commercial accounts
• Build trusted relationships with executive leadership, engineering teams, and technical stakeholders
• Develop and execute outcome-aligned success plans for customers
• Lead Quarterly and Executive Reviews focused on platform value and operational readiness
• Proactively identify adoption gaps, risks, and expansion opportunities
• Assist customers with Kubernetes-based platform architecture questions
• Guide customers through secure software delivery principles and complex deployment requirements
• Advise on CI/CD pipelines, GitOps workflows, and modern software delivery practices
• Troubleshoot complex deployment challenges in partnership with Engineering
• Identify renewal and expansion opportunities across the customer base

Requirements

• Experience with cloud-nativ...