Technical Customer Success Manager (Creator Economy, Global Remote | SaaS)
P
Passion.io
📍 makati, metro manila, Philippines
Job Description
- You’ll manage a portfolio of ±45 creators who need deeper technical partnership -primarily US-based (so yes, EST/PST is part of your rhythm)
- Troubleshooting complex platform configurations
- Reviewing integrations and automation logic
- Advising on backend setup to support scale
- Diagnosing root causes behind feature friction
- Guiding creators through technical implementation decisions
- Partnering with Product on advanced use cases
- Translating technical possibilities into clear action
- Escalating technical blockers with structured documentation
- Ensuring adoption of SDK updates or platform changes
- You’re not patching issues. You’re engineering smoother outcomes.
- A Week in Your System
- Run technical launch-readiness reviews
- Review crash logs and performance signals
- Identifying recurring friction patterns across portfolios
- Escalating true...