Technical Customer Services
H
Hays Business Support
📍 Telford, Shropshire, United Kingdom
Job Description
Your new company
We are working with an established international organisation seeking a Technical Customer Services specialist to join its specialist technical team. This role is focused on delivering high-quality technical support to both internal stakeholders and external customers, ensuring effective use, integration, and troubleshooting of complex equipment and software solutions. The successful candidate will play a key role in enhancing the overall customer experience through expert guidance and problem resolution.
Your new role
As a Technical Customer Services Administrator, your role will involve:
Technical Support & Troubleshooting.
Act as a primary point of contact for technical queries relating to product functionality, applications, and system integration.
Diagnose and resolve hardware, software, and workflow issues.
Escalate complex or unresolved issues to specialist teams where appropriate.
Customer Support, Enablement & Training...
We are working with an established international organisation seeking a Technical Customer Services specialist to join its specialist technical team. This role is focused on delivering high-quality technical support to both internal stakeholders and external customers, ensuring effective use, integration, and troubleshooting of complex equipment and software solutions. The successful candidate will play a key role in enhancing the overall customer experience through expert guidance and problem resolution.
Your new role
As a Technical Customer Services Administrator, your role will involve:
Technical Support & Troubleshooting.
Act as a primary point of contact for technical queries relating to product functionality, applications, and system integration.
Diagnose and resolve hardware, software, and workflow issues.
Escalate complex or unresolved issues to specialist teams where appropriate.
Customer Support, Enablement & Training...