Technical Customer Service Representative
Fox Factory
📍 Coldwater, Michigan, United States
Job Description
Position Summary
:Analyze, troubleshoot, and resolve technical-related issues for installation, warranty, product fit, and other customer issues
Position Responsibilities:
Work in a fast-paced environment, taking incoming technical service calls from customers.
Listen, then analyze to resolve technical issues or questions
Communicate with customers in a professional and respectful manner
Provide solid problem-solving skills with proficient attention to detail
Provide outstanding customer service
Efficient in returning all calls, emails, or any other form of follow-up needed to the customer
Work as a team with the customer service and sales teams to ensure customer needs are met.
Monitor forums for technical-related topics
Collaborate with R&D on engineering and common customer service issues
Comply with all local, state,...