Technical Customer Service Advocate Position
N
NPAworldwide
📍 ladysmith, cowichan valley regional district, Canada
Job Description
Join a reputable firm as a Technical Customer Service Advocate, focusing on delivering top-tier support and service to users across various platforms. This role combines technical knowledge with a strong customer service approach.
Reporting to the Technology Success Manager, this role involves supporting over 3,000 users by ensuring all technology operates smoothly. Your expertise will help diagnose issues effectively while you manage onboarding processes and technology assets. This position offers a unique blend of hands-on technical work and customer engagement.
Key Responsibilities:
• Provide multi-channel support to end-users
• Utilize Freshdesk for helpdesk ticket management
• Install and configure crucial IT equipment
• Troubleshoot complex software and hardware issues
• Oversee user onboarding and device allocation
Requirements:
• Undergraduate degree in Computer Science or IT
• At least 5 years in a tech support role
• Deep understanding of Micr...
Reporting to the Technology Success Manager, this role involves supporting over 3,000 users by ensuring all technology operates smoothly. Your expertise will help diagnose issues effectively while you manage onboarding processes and technology assets. This position offers a unique blend of hands-on technical work and customer engagement.
Key Responsibilities:
• Provide multi-channel support to end-users
• Utilize Freshdesk for helpdesk ticket management
• Install and configure crucial IT equipment
• Troubleshoot complex software and hardware issues
• Oversee user onboarding and device allocation
Requirements:
• Undergraduate degree in Computer Science or IT
• At least 5 years in a tech support role
• Deep understanding of Micr...