Technical Customer Service Advisor
Aqualla
📍 newtownards, northern ireland, United-Kingdom
Job Description
Hours of Work
9am – 5pm, Monday – Friday, (37.5 hours)
About the Company
Founded in Newtownards, we proudly serve bathroom retailers across Ireland and the UK. Specialising in a niche market, we deliver an unmatched selection of products, exceptional quality, and outstanding value.
Role Purpose
The CST Technical Advisor acts as a key escalation point for Customer Service Team (CST) Advisors, supporting queries that require deeper product knowledge across Aqualla, Adamsez, and Hotbath products. This role is primarily focused on delivering a 5* service to customers with product-related queries, acting as the key support point for more complex enquiries that sit between CST Advisors and R&D. The CST Technical Advisor ensures these queries are handled efficiently, accurately, and with a high standard of customer care.
A secondary focus of the role is to support CST Advisors through knowledge sharing, training, and documentation, e...