Technical Customer Concierge

Are you a friendly, tech-curious professional who enjoys helping people solve problems?

Do you thrive in a close-knit MSP environment where you’re a visible, trusted IT presence for clients?

We’re looking for a Technical Customer Concierge to act as a primary point of contact for end users across multiple client environments—delivering responsive support, clear communication, and a strong customer experience.

This is a hybrid role based in Mansfield, MA, with a mix of client site visits, in-office collaboration, and occasional remote work.

What You’ll Get   Salary range:

• $50,000–$65,000 Robust benefits package including health insurance support, PTO, 401(k), and profit sharing Phone expense, tuition reimbursement, and travel reimbursement Hybrid work structure (client sites, office, and limited remote flexibility) Ongoing mentorship, training, and career growth opportunities A suppor...