Technical Customer Care Specialist I (Dealertrack DMS Fixed Ops)

Job Description

The Technical Customer Care Specialist I will manage a variety of interactions with clients via phone, email, and other methods of communication supporting the DMS technical call center.

This is a REMOTE role that is LOCATION SPECIFIC: The individual can work remotely but needs to be within a commutable distance (25 miles or less) to one of the following Cox Automotive hub locations:

6240 Sprint Pkwy

Overland Park, KS

224 Valley Creek Blvd Suite 400

Exton, PA

1 Howard St.

Burlington, VT

6305 Peachtree Dunwoody Rd. Bldg. B

Atlanta, GA 

13693 S. 200 W

Draper UT

This is a fully remote position-must be able to work any shift during business hours, currently Monday - Saturday, 5AM - 6PM MDT (hours subject to change to meet business needs, shifts may include fixed Saturday schedule).

Key ...