Job Description
Job Description
Position Purpose:
The position’s purpose is to “quarterback” the customer fulfillment process from the customer order all the way through to billing (even where other roles are playing important parts in the process). In doing so, this position fulfills customer needs, and delivers service, in the least complex and most cost efficient way for Hazardous Waste.
Primary Duties /Responsibilities:
- Be the primary point of contact for customers within assigned branch territories and provide an excellent customer experience by quarterbacking all aspects of the customer service cycle. When needed, consult with Technical Customer Supervisor for support on any of the below.
- Own the communication (both internal and external) for all aspects of customer service.
- Manage all other incoming customer requests, reaching out to internal Veolia resources as needed.
- Create new Waste Informatio...