Technical Care Manager: Escalations & Customer Success

Nokia in Mexico City seeks an experienced Care escalation specialist to own and manage high‑priority customer issues, ensuring rapid RCA and resolution. You will liaison with R&D, 3LS, ProServ and NDE, uphold SLAs, and drive proactive service improvements.

The role requires strong technical and communication skills, a self‑starter mindset, and the ability to work across time zones in a hybrid environment.