Technical Analyst

Mandate

Reporting to the IT Support and Client Services (ITCS) Technical Team Lead, the Technical Analyst is responsible for providing technical support to the Faculty of Engineering and Computer Science. IT knowledge required includes but is not limited to enterprise networking, identity and access management, Windows, Mac, and Linux computer support, application packaging, deploying automated software updates, computer security configuration, software licensing, vulnerability management, enterprise print management, gathering reporting metrics on the performance of computers and software, scripting for Windows, Mac, and Linux systems, and leading medium sized IT projects in support of our clients.

Objectives

• Provide comprehensive support and management for enterprise Windows, Macintosh, and Linux-based systems.
  • Software packaging and updates
  • Implement appropriate computer security controls
  ...