Job Description
Requirements:
- Minimum 2+ years of experience in software engineering, application support, or Tier 2 technical/customer support roles.
- Knowledge of Java programming and familiarity with related frameworks.
- Experience working with SQL and databases for data analysis and troubleshooting.
- Understanding of ITIL practices, including incident, problem, and change management.
- Experience with monitoring and observability tools such as Splunk.
- Willingness to participate in on-call rotations and provide weekend support when required.
Responsibilities:
- Provide application support and troubleshooting for enterprise systems by analyzing incidents, resolving production issues, and ensuring timely service restoration in line with ITIL practices.
- Develop and maintain Java-based solutions while collaborating with cross-functional teams to enhance application stability, pe...