Technical Account Manager

Technical Account Manager

The Technical Account Manager (TAM) SOC is accountable for the technical success and value realisation of managed detection and response services across a portfolio of clients. You will help clients optimise SOC operations, interpret detection insights, and translate technical outputs into measurable business outcomes.

This role is collaborative and client-facing, supporting incident escalation, guiding operational maturity, and enabling long-term adoption of technologies and services. While not a shift-based position, you will be comfortable engaging at SOC depth, understanding how alerts, detections, and incidents flow through a 24/7 environment.

Key Responsibilities

• As a Technical Account Manager (TAM) you serve as the primary technical point of contact for assigned SOC and managed detection clients, developing and maintaining a strong understanding of their monitored environments, log sources, and detection c...