Job Description
Job Description
Team Leader – responsible for driving a team to deliver high‑quality customer experiences, managing performance, coaching, and acting as a liaison between teammates and other departments.
Responsibilities
- Manage day‑to‑day planning and operations of your team.
- Ensure each teammate delivers on SLA and KPI targets.
- Organize schedules and ensure adherence to company policies.
- Conduct team huddles, coaching sessions, and training sessions to develop skills.
- Evaluate strengths and weaknesses of teammates and provide constructive feedback.
- Offer solutions for your team's growth and development.
- Create performance reports and document client feedback.
- Address and resolve operational issues, including HR-related matters.
- Generate creative solutions to challenges.
- Act as the liaison between management and your team.