Job Description
**About us**
We're leading the change in retail, a natively integrated omnichannel solution, with an industry-leading order management system. From point of sale, to inventory management We have a solution for every single element of your business, with centralized analytics you will always know where your business stands. We're supported by 30 years of industry experience and a service-focused approach trusted by some of the largest retailers in the world.
**Goal**
To be the primary point of success with clients and resellers concerning technical issues through superior communication (quality and speed) and by rapidly addressing problems/Issues and competently resolving them to client satisfaction.
**Duties and responsibilities**
- Take calls from clients and answer questions to solve problems
- Use BOMGAR remote viewing software to take client-server requests
- Use Jira ticketing systems to take, manage, and solve support tickets for clients
- Work collaborati...
We're leading the change in retail, a natively integrated omnichannel solution, with an industry-leading order management system. From point of sale, to inventory management We have a solution for every single element of your business, with centralized analytics you will always know where your business stands. We're supported by 30 years of industry experience and a service-focused approach trusted by some of the largest retailers in the world.
**Goal**
To be the primary point of success with clients and resellers concerning technical issues through superior communication (quality and speed) and by rapidly addressing problems/Issues and competently resolving them to client satisfaction.
**Duties and responsibilities**
- Take calls from clients and answer questions to solve problems
- Use BOMGAR remote viewing software to take client-server requests
- Use Jira ticketing systems to take, manage, and solve support tickets for clients
- Work collaborati...