Tech Support Intern: Master Troubleshooting & Jira ITSM
A
Arvato Systems Malaysia
📍 kuala lumpur, kuala lumpur, Malaysia
Job Description
Responsibilities
- IT Support and Incident Management:
- Assist in logging and tracking IT incidents and service requests via the Jira ITSM system.
- Provide basic technical support for users under the supervision of IT Executives, including troubleshooting hardware, software, and network issues.
- Help document recurring incidents and contribute to root cause analysis.
- Learn to manage tickets, prioritize issues, and maintain SLA compliance.
- Hardwar...