Tech Support Engineer/Helpdesk Engineer
N
ntt singapore pte. ltd.
📍 kallang, central region, Singapore
Job Description
Job Summary
NTT DATA is seeking a proactive and detail-oriented Support Engineer to join our IT operations team. The successful candidate will act as the first point of contact for technical support, ensuring timely resolution of incidents, maintaining system stability, and delivering high-quality service to end users. This role requires strong troubleshooting skills, a customer-focused mindset, and the ability to perform in a fast-paced environment.
Key Responsibilities
. Serve as the first point of contact for IT support via phone, email, or ticketing system
. Log, categorize, and prioritize incidents and service requests
. Troubleshoot application related issues.
. Monitor system alerts and scheduled jobs
. Follow standard operating procedures (SOPs) and knowledge base articles
. Ensure incidents are resolved within SLA timelines
. Perform incidents escalation if required
. Maintain proper documentation of tickets and resolutions
. Provide regular st...
NTT DATA is seeking a proactive and detail-oriented Support Engineer to join our IT operations team. The successful candidate will act as the first point of contact for technical support, ensuring timely resolution of incidents, maintaining system stability, and delivering high-quality service to end users. This role requires strong troubleshooting skills, a customer-focused mindset, and the ability to perform in a fast-paced environment.
Key Responsibilities
. Serve as the first point of contact for IT support via phone, email, or ticketing system
. Log, categorize, and prioritize incidents and service requests
. Troubleshoot application related issues.
. Monitor system alerts and scheduled jobs
. Follow standard operating procedures (SOPs) and knowledge base articles
. Ensure incidents are resolved within SLA timelines
. Perform incidents escalation if required
. Maintain proper documentation of tickets and resolutions
. Provide regular st...