Job Description
The Team Manager position under the GWAM Retirements group will promote a professional and service-oriented work environment by monitoring employee performance and taking the necessary actions to motivate when required and determine short and long term goals and objectives to meet business operations expectations. They should devise and implement projects that will lead to more efficient and effective processes; provide accurate and timely reports as required; and act as a resource person not only on product and process knowledge but also on other administrative tasks such as HR-related concerns raised by the employees.
Position Responsibilities:
Manage team members/cluster's day to day operation to ensure that SLA is met
Handle escalations in a timely manner
Conduct recruitment and hiring
Conduct workforce management duties not limited to schedule and leave management
Review team performance ...